What happens if a customer cancels or requests a refund

KEY TAKEAWAY

Clear, current information designed to support informed use of the website and services.

Subscription Cancellation

Subscriptions may be cancelled with written notice as per the notice period defined in your customer agreement, typically 30 days before the next billing cycle.

Refund Eligibility

Fees for services already rendered or configured are non-refundable. Refund requests for prepaid, unused periods are evaluated case by case under the terms of your agreement.

How to Request

To request a cancellation or refund review, write to info@etrialtrack.in from your registered account email. Requests are acknowledged within one business day.

Questions about this policy? Write to info@etrialtrack.in